تفاصيل الخدمة

When analyzing churn, it's important to recognize that customer drop-off can occur for different reasons. Some customers may leave due to real issues, while others may leave based on misunderstandings or incorrect perceptions. Additionally, we evaluate the satisfaction levels of customers who did not churn. If their satisfaction score is low, it could indicate a significant underlying problem that may lead to future churn if not addressed.

علامات البحث