Privacy policy
Last Updated: January 27, 2023
Introduction
Thanks for your trust in the Platform “Maatloob”.
Platform “Maatloob” attempts to protect your personal data. Thus, we have drafted this policy in order to clarify to our users the data we collect about the users and how we manage this data as well as the limits of its use and the obligations of the parties in connection with the privacy of their data.
This policy should be well-read before the use of the platform and the policy contains the following terms:
Section 1: Data provided to us by the user
Section 2: Data Collected by us about the user
Section 3: Keeping and Storing Data
Section 4: Safety of Data
Section 5: Cookies Policy
Section 6: Limits of Using Your Data
Section 7: Disclosure of Your Data
Section 8: Data Seen by Service Users About You
Section 9: Modifications
Section 10: Deleting your personal data & permanently deleting your account
Section 11: Contacting Us
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Section 1: Data provided to us by the user
The user shall provide us with some data via a platform “Maatloob”:
1. The data provided to us by the user (Customer, Service provider) while registering his account in the platform and this data includes (name, e-mail, mobile phone No, state, address, other contact details, date of birth, gender, credit card, account details, your current location, the location you wish to carry out the tasks in, occupation, practical expertise, CV, qualifications, education, skills, interests).
2. Make available an image or video clip to be connected with your identifier of the user.
3. Data of documenting the account which might include (national identity, personal profile, and passport).
4. Data of electronic payment which might include the bank account or the methods of electronic payment.
5. Data provided to us by the user while publishing services or assessments.
Section 2: Data Collected by us about the user
1. Data collected by the platform while resolving any dispute arising between the customer and the service provider.
2. Contact data of the user contacting us via the platform.
3. Data collected by the platform while reporting by you of the problem facing your use of the platform.
4. Information we collect automatically about the use of our services. We might receive some information from the internet browser and your personal computer including the correlation definition files and similar techniques the use of our services and this includes:
· Computer and contact information such as statistics connected with views of pages, movement of passage from and to our services, URL address, IP address, unique device identifier, browsing record, and web record information.
· Information about your use of our services including the date and time you visit our services, pages you visit, amount of time you spend on showing or using services, number of times you return to the services, clicks, and information about using the websites, the e-mail you open or redirect, or your move to our services.
· In the case, you use the service of empowering your geographic location, we might collect and process information about your actual location for example the signals of GPS sent from your mobile phone.
· Information we get from other sources.
5. In addition to the data collected by us about you, we also receive data from certain external bodies such as social media connected with your account including (Twitter, LinkedIn, and Facebook) and any other websites you empower from one time to another.
6. We receive data about you from ID verifying bodies such as the service providers and the other companies.
Section 3: Keeping and Storing Data
1. We store the data within the databases of Platform “Maatloob” and you know and agree that these databases are stored on our servers and you authorize us to deal with the companies providing the hosting services and also you authorize us to store this data on behalf of you and it might be stored outside the state to which you belong.
2. In case you have changed your personal data, you must update your account according to these changes in order for us to be able to make our records full, precise, and updated.
3. We shall keep your personal data since this is necessary for the purposes of collecting or processing it legally or since this is necessary in light of our legal obligations or for allowing us to follow up, defend or pursue the lawsuits.
Section 4: Safety of Data
1. On our part, we shall undertake within the limits legally permitted not to reveal your confidential data or to use it in a way that contradicts your right to privacy. Also, we shall undertake not to circulate your data or to sell it to third parties.
2. The platform attempts to protect the privacy of your personal data. Thus, we have taken security measures for keeping your data and making available a password to your account for ensuring your privacy and safety. But you know that the internet is not a fully safe means and penetrations or illegal acts might occur beyond our control. As a result, the platform shall not ensure the absolute security of information and data or that our systems will be fully free from any external obstructions or can not be harmed by viruses.
3. You know that the platform controls only the data collected by it about the user or the data provided by the user. But the data directly provided by the user to another user is not controlled by us. Thus, you provide this data to other users under your personal liability without any legal liability of the platform.
4. You know that the platform receives your data directly and in an encrypted manner once submitted through Maatloob official website or Maatloob application, so we advise you not to use any pages or intermediate tools that do not belong to Maatloob platform to submit your data through it, and you must access the application directly by installing it or visiting our website and providing any required data related to your account.
5. You shall be fully liable for maintaining the safety of your password and/or the information of your account.
Section 5: Cookies Policy
Cookies are small text files stored on your device once you visit the platform and they don’t appear in the form of software and don’t bear viruses or spying techniques at all. Their files are used for the following purposes:
1. Cookies are used for the purposes of providing services where they assist us in understanding the method of visitors using our platform as well as the other users.
2. Cookies help us discover the errors and fix them and also they help us develop our platform and provide better content that suits the user as well as providing a better service.
3. Cookies help you find the data you need while using the platform.
4. You can control the settings of cookies via your device or mobile phone and control them in the way that suits you.
5. We have no control over the correlation definition files belonging to other bodies and you promise to have access to the policies of privacy and using the cookies files belonging to these bodies.
Section 6: Limits of Using Your Data
We shall be bound always to protect your privacy. Thus, we shall use your personal data for the following purposes:
1. To enable you to use our services in the best way and to give you always the best.
2. To identify and document your account for allowing you to have access to the services for ensuring the protection of our interests and the legitimate interests of users as well as ensuring that our services are safe.
3. To enable you to create your account in the platform “Maatloob” and to contact us and other users via it.
4. To process the data you provide via our services such as verifying that your e-mail or phone No is active and fit for use as well as being owned by you.
5. To show your profile to the other users who have the identifier of your use and you shall make it available by uploading your profile to your account via the platform.
6. To enable the customer to charge his credit in the wallet and to enable the service provider to receive his dues.
7. For purposes of accounting, invoicing, and marketing on the part of the external service providers and the involvement of the service providers in assisting us in providing the services ordered by you via the platform.
8. To receive the questions, complaints, and inquiries from you and to answer them.
9. To resolve the complaints submitted by the customer including having access to the content of the service provided and all the correspondence between the customer and the service provider.
10. To receive your comments and assessments of the service you have received via our platform and to answer them.
11. To conduct research through processing your answer to the questionnaires offered via the platform and through the requests for comments via the platform.
12. To provide you with information about the services you have ordered via our platform or inform you of the offers or make available the services you order.
13. For purposes of internal work such as the improvement of our services.
14. To expand the base of users with us by informing the prospective users of the services provided by us.
15. To allocate the content or any advertisement shown in relation to the services and to permit the transmission of the content in connection with the services such as posts and any advertisements of external bodies where this content and advertisements are wholly intended to the users that this content might be suitable for them.
16. It is our legitimate interest to provide you with the content and advertisements designed according to your concern.
17. We contact you for informing you of the changes that might take place in relation to our services and this serves your legitimate interests and ours in making you informed of the changes connected with the service.
18. To develop our relations with the service providers belonging to us for providing the verification services (internal or external) you obtained through the services.
19. To understand how you and the other users react to our services and this serves our legitimate interests, the interests of our partners, and the service providers belonging to us.
20. To collect the notes and assessments about you to make available a gross classification of each user and that will be publicly shown with your personal file you should know that the other users might depend on this classification when taking a decision connected with whether he will contacting or not.
Section 7: Disclosure of Your Data
1. You know and agree that your data might be had access by the platform administration, our employees, or partners for purposes of performing the services.
2. We might share your data with the bodies participating with us in the service provision for protection from the risks of credit, acts of deception, and electronic piracy.
3. We might share your data in case we are required to disclose your personal data or to share it for protecting the rights and property or the safety of Platform “Maatloob” or our employees or others.
4. We might reveal your data in case we are required to disclose your personal data or to share it for complying with any legal obligation or for imposing or applying our terms and conditions or any other agreement.
5. We might reveal your data in case of rendering a judicial decision or an order by a competent judicial body to do so.
6. We might reveal your data in case of a decision rendered by public authorities to do so.
Section 8: Data Seen by Service Users About You
1. The users of the platform can follow up on your content published via our services including the tasks or elements required to be made available or the price offers comments or notes.
2. Publishing any general content in the forum or contracting others via the platform or forums belonging to it.
3. Your identifier of use and all materials you publish are seen by the other users and they are available for the users of the internet.
4. Based on the above, we can encourage you to be cautious when publishing.
5. The platform doesn’t control the information made available by the user as for the available services to the public and the platform shall not incur any liability in case of revealing this personal and non-personal data or using it.
Section 9: Modifications
1. We shall be entitled to modify our privacy policy at any time and we shall update “Last Updated” at the top of this document.
2. The continuing of your use of the platform after updating this policy shall be deemed to be an express consent by you to these modifications and a legal acceptance by you of the new practices and provisions.
3. In case you don’t agree to the new modifications or updates, you have to immediately stop using the platform.
4. It is desired to have access to the privacy policy from one time to another to have access to its provisions and updates.
Section 10: Deleting your personal data & permanently deleting your account
Please remember that this process is permanent and cannot be reversed. We recommend reviewing your orders and messages before you request so you can retrieve any files and information you might need in the future.
Notes:
• You can't delete your personal data or close an account when you have available funds (Maatloob Balance or Earned Revenues). These funds must be refunded or withdrawn before the account can be closed.
• You can't delete your personal data or close an account while you own an open task. Or have an assigned task to you. You need to cancel all your task before requesting to delete your personal data or account.
In order to delete your personal data or account from our servers, Maatloob application, and websites, you need to send an email to [email protected] including the following title “delete my personal data” in the subject and highlight the reason for such request in the email’s body.
Upon receiving your request Maatloob support team will review the case to make sure the account has no obligation then will proceed to delete your personal data & account within 3 business days you will receive an email to confirm the deletion completion accordingly.
Section 11: Contacting Us
In case you have questions or inquiries about this policy or the method by which we treat your personal data, contact us at any time via the e-mail: [email protected]